Customer Requests, Compliments and Complaints

Your feedback is important to us. The City of Victor Harbor highly values feedback from ratepayers and the public generally.

Contact us using this contact form

Make a request

Council’s Request for Service Policy applies to all requests for a Council service or feedback on a service and does not apply to complaints.

Make a complaint

Customers are able to make an application for an Internal Review of a Council Decision where they are dissatisfied with a decision of the Council, its employees or other persons acting on behalf of Council. Refer to Council’s Complaints Handling Policy for further details on the process.

Other relevant documents are linked below:

Make a public interest disclosure

The Public Interest Disclosure Act 2018 (PID Act), came into operation on 1 July 2019 and will replace the existing framework for the protection of appropriate disclosures about public interest information under the Whistleblowers Protection Act 1992. Find out more.

Council Member Behavioural Management

Our Council Members are required to comply with rules and standards that are set out in the Behavioural Standards for Council Members when they carry out their roles and duties.

In accordance with section 262B of the Local Government Act 1999, Councils are required to adopt a Behavioural Management Policy that sets out the requirements relating to the management of Council Member behaviour and the process for receipt and management of a complaint received.

At the Ordinary Council meeting held on Monday, 23 October 2023, Council adopted their Behavioural Management Policy.

If you think there has been a breach, you may lodge a complaint.

A complaint made must be in writing and marked "Confidential Council Member Complaint" and forwarded or PO Box 11, Victor Harbor SA 5211.