In most circumstances, users of the Bookable platform will need to make an account with us. This ensures that you are getting the correct pricing for your customer type. In circumstances where there is no fee and no public insurance is required, users can complete bookings without an account, as guests.

Accounts can be made for organisations with multiple users under one account. Organisations can log into their account and remove and invite new users as required.

Registering an Account - Help Guide

Yes, this is the preferred way of booking the City of Victor Harbor community facilities and applying for permits.

Using Bookable will allow you to self-manage your bookings at any time. You will have access to view availability, tentatively book dates, and make payments when it’s convenient for you. If you need assistance, you can call 08 8551 0558, or email mybookings@victor.sa.gov.au or visit a staffed community facility.

Making a Booking - Help Guide

Online Card (SecurePay) is the preferred method, which accepts both debit and credit, Visa and Mastercard. We are offering BPAY as an alternative payment method, please refer to your invoice for your payment reference. Cash and cheque payments are available in person at the City of Victor Harbor Civic Centre, 1 Bay Road Victor Harbor.

The Bookable application takes your privacy and security seriously. It does not store any credit card details within the system, instead, we have implemented a robust and secure payment gateway, managed by trusted banking partners. When you make a payment through the application, your credit card information is securely transmitted directly to the payment gateway.

This means that your sensitive financial data remains exclusively in the hands of the bank and is never stored or accessible within our application's database. By utilising a reputable payment gateway, we aim to provide you with a safe and seamless transaction experience, while maintaining the highest standards of data protection. Your trust and confidence in our application's security are of utmost importance to us, and we are committed to safeguarding your personal information throughout every step of the payment process.

Refunds and bonds

For payments made online within Bookable, users will be issued eligible refunds and bonds back on their credit card within 24 hours.

For payments made at the Council cashier or via BPAY, eligible refunds/bonds will be debited into a bank account, this process can take up to 21 business days.

The Council's bookings team on 08 8551 0558 or mybookings@victor.sa.gov.au.

Head to the City of Victor Harbor Bookable Customer Portal. Click 'Forgot Password?' which is under the password field. Enter the email address that your account is linked to. If an account is registered with that email address then you will recieve an email with instructions to reset your password. If you are having trouble accessing your account, please contact Council's booking team on mybooking@victor.sa.gov.au or 8551 0558.

Yes, most venues only accept bookings from organisations as they have the insurance required under Council's terms and conditions of hire.  Accounts can be created for organisations with one or multiple users depending on how the organisation would like to manage their account. Once the organisation has an account, the organisation can be managed, and new users created.

Help Guide - Managing your Organisation

Login to your account to make changes to existing bookings. Each venue has specific lead times for bookings, but are mostly 5 days in advance. If you need to make changes within this time period please contact the Bookings team on mybookings@victor.sa.gov.au.

When you make a change, your booking will change to a ‘Tentative’ status. The booking will then be reviewed by Council and if approved the booking will be reconfirmed.

Help Guide - Managing my Bookings

Once logged in, select My Account at the top of the page, then select your booking link under the Booking Name. Select Add Manual Contact at the bottom of your booking details. Enter the contact details name, email address and mobile number (if applicable) and select Add Contact.