Rokicinski, Karen

Karen Rokicinski - Director Corporate and Customer Service

Ms Karen Rokicinski

Joined the Council in 2019.

I commenced my career in local government in 2004, and have since worked across a diverse range of portfolios, including environmental health and the regulatory services, civil construction and maintenance, recreation and open spaces, environmental strategy and sustainability, and community waste/wastewater management.

Now as the Director of Corporate and Customer Service, I bring extensive experience in risk management and process review to lead an exceptionally talented team of professionals across the Library, Customer Service, People and Culture, Information and Communications Technology, and Records departments. My team are also responsible for delivering a new Enterprise Resource Planning software system, which seeks to modernise the customer experience and streamline processes across the organisation.

I believe people are at the core of all progress, and I am passionate about driving long-lasting improvements through effective people management and change management. By thoughtfully exercising the skills of my team and applying a strategic lens to all opportunities, I aspire to increase efficiency and data accessibility at the City of Victor Harbor, with the ultimate goal of enhancing our service and outcomes to benefit the Victor Harbor community.

Complementing my role here at Council, I am a Member of the Dog and Cat Management Board and the Fleurieu Regional Waste Authority Audit Committee.

Master of Business Administration (Maj. Local Government & Human Resource Management)

Bachelor of Environmental Health

Diploma of Business (Quality Auditing)