Frequently Asked Questions
We have put together a list of frequently asked questions (FAQ) relating to COVID-19. This page will be updated as we receive further questions from our community.
The City of Victor Harbor continues to closely monitor the advice and directives provided by the SA Government, SA Health and SA Police in relation to the COVID-19 pandemic.
Updates will be published on this website.
Where can I get the latest news and media related to COVID-19?
The Australian Government Department of Health site has a dedicated media and news page.
What are trusted information sources and contacts during this period?
We have a dedicated page to provide you with trusted information sources and contacts to help you and your loved ones during this unprecedented time.
What are the current COVID-19 case numbers in Australia?
Information about the current COVID-19 case numbers in Australia is available on the Department of Health website.
Where can I find travel information?
For updates about travel visit www.smarttraveller.gov.au
Where can I find information about delivering shopping or medical needs from pharmacies?
Council has put together a list of services provided by local shops and pharmacies to help residents who are unable or prefer not to leave their homes. View the Community Support webpage to find out more.
How can I help?
As we see an increase in individuals being self-isolated due to COVID-19, it is important we are vigilant and look out for the vulnerable in our community who are often at most risk of contracting the virus.
At this present time, the best thing you can is take steps to help prevent the spread as listed on the Australia Government Department of Health and SA Health.
You may like to help those most vulnerable by offering to collect urgent supplies and groceries or even lending a friendly ear for a chat over the phone with a family member, friend or neighbour. Social distancing does not mean social isolation, pick up the phone and ask, are you okay?
How is Council supporting small business and the local economy?
While the Council has been focused on ensuring there are measures in place to keep our community safe, we are acutely aware that there are many local businesses in need of economic and financial support now.
The Council has adopted some immediate support measures to help its community including: refunds and waivers of outdoor dining licence fees; fee free period for small businesses who have a commercial lease or license agreement with Council; deferral of community and sporting group loan repayments for a 12 month period from 1 March 2020; automatic rate payment extensions, late fees waived, temporary postponement of debt collection.
A broader range of medium to longer term measures will be considered by Council in the 2020/21 budget.
Council staff are also working with businesses to help them meet the new government requirements in terms of social distancing, numbers of people within a certain space, and takeaway regulations.
The Council has also launched a Buy Local campaign to encourage the community to shop local and support businesses who have adapted their business model to help stop the spread of coronavirus. The campaign is centred around a website that provides information on how local businesses are operating during COVID-19. Visit www.buylocalvictorharbor.com.au to find out more.