Council Service Changes
The City of Victor Harbor recognises the importance of a nationally consistent approach to slow the spread of COVID-19 including discouraging non-essential gatherings and ensuring social distancing practices are in place and followed.
In line with this the following changes have been made to Council services (updated 30 March 2020).
On Friday, 8 May 2020 the SA Government released their road map for easing COVID-19 restrictions. Step 2 of the road map allows for the re-opening of local government libraries for a maximum of 20 visitors.
The City of Victor Harbor re-opened its library to the public on Wednesday, 13 May 2020 but the service is different to normal to ensure the safety of our staff and library customers.
As per government directives, a maximum of 20 customers are allowed in the library at any one time. To assist with contract tracing requirements, the City of Victor Harbor is required to keep a record of all persons who attend the site.
As the library re-opens to the public the following services will be available:
- Browsing collections
- Borrowing resources
- Computer use (limited to 1 hour sessions)
- Information assistance
- Assistance with digital access to services
- Return of items through external chute
We will also continue to provide our click and collect, online and home delivery (for those who are self-isolating) services. To access these:
- Call and collect - phone 08 8551 0730 to reserve your materials for collection. Library staff will advise the process for collection. This service is available between 9 am and 5 pm weekdays, and 9am to 12pm on Saturday.
- Online services - access via www.victor.sa.gov.au/library
- Home delivery service - phone 08 8551 0730 to reserve your materials and arrange home delivery. This service is only available between 9am and 5pm weekdays.
Keeping our customers and staff safe
The City of Victor Harbor is taking measures to help keep our customers and staff safe. To help us to do this it is vital that our customers:
- Do not attend the library if you have any symptoms of a cold or flu
- Keep a 1.5 metre distance from others
- Wash hands or use hand sanitiser before entering and exiting the library
- Maintain appropriate personal hygiene practices (especially covering coughs and sneezes)
- To assist with contract tracing requirements, the City of Victor Harbor is required to keep a record of all persons who attend the site.
Our staff will also be undertaking additional cleaning throughout each day.
Victor Harbor Visitor Information Centre
The City of Victor Harbor's Visitor Information Centre will re-open from Monday, 18 May 2020. The centre will be open from 9am to 5pm, Monday through Sunday. As per government directives, a maximum of 10 customers are allowed in the Visitor Centre at one time. Social distancing and good hygiene practices will be required to use the service.
South Australian Whale Centre
The South Australian Whale Centre will be closed until further notice with staff deployed to assist with the delivery of services to support our community.
Coral Street Art Space
The Coral Street Art Space will be closed until further notice.
Caring Neighbourhood Program
All face to face support and activities have been cancelled. The service will focus on keeping people connected. Caring Neighbourhood Program’s core business is about keeping older isolated people connected and the impact of Coronavirus is compelling older people to isolate themselves. Increased contact with clients of the Caring Neighbourhood Program via telephone will occur to check in and see how people are feeling and see whether they need anything.
Southern Communities’ Transport Scheme
The Southern Communities’ Transport Scheme service will continue with added precautions. Clients will flu-like symptoms will be excluded and directed to local medical services. Additional hygiene and social distancing practices have also been introduced for the safety of our clients and drivers.
All groups and home visits will not occur. Support will be provided over the phone with regular calls to clients.
At the Special Council Meeting held on Friday, 27th March 2020 the City of Victor Harbor passed COVID-19 immediate response measures including a bulk waiver of late payment fines and interest and all debt recovery to be suspended until 30 June 2020 when Council will consider further response through 2020/21 budget preparations. Payment arrangements can be set up to allow payments at a frequency that suits the ratepayers needs (direct debit facilities are available). Find out more about relief measures for ratepayers.
Step 1 of the SA Government's road map to easing COVID-19 restrictions allows for community facilities to be used within a number of strict guidelines include:
- limit of one (1) person per 4 square metres, up to a maximum of 10 people
- social distancing (keeping 1.5 metres from others) and good hygiene (washing hands, covering coughs and sneezes) is observed by those in attendance at the facility
- no sporting activities or physical training can occur in any facility
- no food or beverages provided for consumption on site whether for purchase or otherwise
- use of shared equipment is minimised (unless the equipment can be cleaned between each use)
- entry and exits are monitored the ensure the number of attendees and to assist with contract tracing requirements.
Playgrounds, outdoor gyms and skate park
From Wednesday, 6 May 2020 all playgrounds, outdoor gyms and the skate park will be progressively re-opened. To keep ourselves and others safe it is important to practice physical distancing and good hygiene when using equipment. We encourage those using playgrounds and outdoor facilities to wipe down equipment before and after use, and to wash hands or use hand sanitiser before and after touching surfaces. View our maps that show playgrounds with hand washing facilities nearby.
Meetings of Council, Committees, Advisory and Working Groups
These meetings will go ahead where essential, and will be held electronically via Zoom. All council meetings (special and ordinary) will be live streamed via Council's website. Where possible, all other public meetings will also be live streamed to encourage the public to access from home.
Justice of the Peace Service
Fleurieu Justices Group have advised that this service will be suspended until further notice. If you require a JP for an URGENT situation, please contact the Council on 8551 0500 and our customer service team can provide relevant contact details.